WEBVTT

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Helmline is a help desk for small
IT teams. Tickets, devices, time

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and bills sit in one place.
Everything here is invented demo

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data, and this is an early beta.

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Two machines are sending alerts. Opening
the first one shows a ticket that Helmline

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raised by itself, with the device named
and the response clock already running.

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Time logged on tickets becomes lines
on the invoice. Each line says which

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devices or time entries it came from.

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Make the invoice again for the same
period. The devices bill again, but the

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time already billed does not. Helmline
never bills the same time twice.

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Here a technician turns on AI help. One
click sends the ticket text to

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Anthropic's Claude and brings back a
summary and a draft reply. The screen

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shows the model, what this call cost, and
the monthly limit. Nothing reaches the

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customer until the technician sends it.

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On another ticket the technician
copies the draft into the reply box,

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adds a line, and sends it. That first
reply stops the response clock.

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The helper can also draft a fix script.
It saves it as unsigned and needing

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approval, with a warning to read every
line. It never runs on its own.

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To run a script, a technician asks for
a run on a device. They cannot approve

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their own request. A second admin,
Sam, has to read the script and

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approve it. Nothing runs in this demo:
there is no real agent on the device.

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The Trust and control panel sums up
what protects the machines: how many

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scripts are unsigned, whether a
signing key is in use, and how many

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devices use the strictest setting.

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The audit page rechecks every link in
the log. One entry was edited directly

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in the database beforehand, and Helmline
reports tampering at exactly that entry.

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Helmline, by ShipItWorks. This is an early
beta, and some parts are not finished. Not

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built yet: patching, remote control and
two-factor sign-in. To see more, write to

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support at shipitworks dot com.

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The voice you just heard is
AI-generated, using ElevenLabs. This

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walkthrough was recorded on the third
of November, twenty twenty-six.